I&O Operating Model

Operating Models connect strategy to execution

AI Automation Anxiety – Back to Fundamentals

While there is a great deal of hype around AI's ability to completely change enterprise IT, from an automation perspective it is just another technology to be integrated and orchestrated.

Takeaways from Gartner IO&CS 2025 (Las Vegas)

IO&CS reflected a realistic and pragmatic perspective of how AI is rapidly changing enterprise I&O, while acknowledging that autonomous AI's contribution to improved operations is years away, and that the cost of AI tools is likely to rise to pay for the huge costs of building AI data centers.

The Business Case for Automation Investments

Getting approval for new automation investments requires building a business case with a cost analysis, expected business benefit, and assessment of project complexity and risk.